Onboarding a Business Unit for GenAI
The initial setup and data collection phases are crucial for success with GenAI. Onboard a business unit for ExpertAI and gather relevant questions for initial Kernel testing to ensure the system meets user needs effectively.
Onboarding a business unit and collecting relevant questions for Kernel testing are critical steps in ensuring the success of adoption. By carefully selecting a representative pilot group and gathering comprehensive data for Kernel testing, organizations can effectively set the stage for accurate and relevant AI responses. This foundational work is essential for building a robust and reliable AI-driven knowledge management system.
High-level order of events
- Select the pilot group: Choose a representative sample of agents for initial testing.
- Customer Kernel testing: Gather questions, run queries, and document the responses.
- Evaluate content readiness: SMEs assess AI responses and establish benchmarks.
- GenSearch training & education: Provide training and resources to help users interact with the tool effectively.
- Support model implementation: Set up a support structure to track, evaluate, and resolve issues.