Help Request Analytics API

The Help Request analytics API endpoint gives you the data that you would find in the Help Request Usage report download. This information shows how often your site content is used:

• Administrators can see if they are staying within their allotted license usage and gauge how Expert is being used. 
• Company executives gain insight into the value their company creates with daily reporting on usage.
• Success managers can obtain metrics for measuring help delivered to your users (HelpRequests).

Each row in the report represents an event.

API endpoint: /@api/deki/license/usage/logs/file?month=YYYY-MM

This will give you a result with the following data:

Field Name	Description	Type	Example
EVENT_ID	The unique identifier for the event	STRING	03472928-00d8-11ee-a869-719f334a7d1d
EVENT_DATETIME	The date and time the event occurred	UTC timezone Format: MM/DD/YYYY HH:MM	1/1/2024 0:18
EVENT_TYPE	The kind of event that occurred	STRING	page:content:rendered page:view pdf:page search:query
EVENT_USER_IS_ANONYMOUS	True if the user is anonymous. False if the user is logged in / authenticated	BOOLEAN	TRUE FALSE
EVENT_SESSION_ID	Indicates which events belong to which sessions	STRING	site_11706:efac2fe8-c43f-4e17-b5d7-081908ce7a77:1
EVENT_PAGE_ID	Unique page identifier	NUMBER	18260
EVENT_PAGE_PATH	Path of the page at the time of the event, which can change over time and is not a recommended page identifier	STRING	Admin/Branding/Branding_Guidelines/Logos_and_icons
EVENT_PARAMETER_ORIGIN	A parameter used to capture the origin of the request. The parameter of example.com/@api/deki/pages/123/contents?origin=CustomIntegration yields a value of "CustomIntegration."	STRING	mt-f1 (from conteextual help) mt-web (from a browser) blank (unknown origin)
EVENT_IP	The anonymized IP address of the help request	STRING	34.232.239.0
HELPREQUEST_ORIGIN_TYPE	The classification of the event_parameter_origin. This buckets the origins to view the collection on a less granular level.	STRING	WEB F1 CUSTOM (from a custom origin parameter) INVALID (origin parameter was deemed invalid) BLANK (there is no origin parameter, the origin type will be unclassified)