Data Collection
The Salesforce integration will collect the following data from Salesforce and send it back to MindTouch.
Case Number
When an article is linked to a case the case number will be stored in MindTouch and associated with that article.
Case Subject
When an agent views a case the subject of that case will be used as a search term for MindTouch search. This data is used for search reporting.
NOTE: No customer data is being passed through the integration.