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NiCE CXone Mpower Expert

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Content Management

Content Management
The CXone Mpower Expert platform enables you to publish with WYSIWYG authoring, organize, maintain, and optimize your content.

Outcomes

By the end of this section, you will be able to:

  • Understand content reuse and configure content paths
  • Create and use new page / content templates
  • Pin important pages in Expert or in a CRM
  • Manage files and permissions in Media Manager, and search the media library 

Content Reuse, CXone Mpower Expert Paths, and Templates

 

Pinned Pages

 

Media Manager

 

 

 

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