Custom domain
- Applies to:
- All MindTouch Versions
- Role required:
- N/A
CXone Expert requires the use of a subdomain rather than subdirectory. For example, if your company website is example.com, your Expert custom domain could be help.example.com or success.example.com.
To host a fully-qualified domain, prepend it with "www" (namely www.example.com). CXone Expert does not support configuring your Expert site with a root-level custom domain (for example example.com).
Prerequisites
- Ownership of the custom domain with access to the DNS settings.
- An SSL certificate will be generated by Expert Support team.
Components of a CXone Expert domain
| Domain Level | Description |
|---|---|
| .com | The top-level domain (TLD) |
| example.com | Fully-qualified domain |
| help.example.com | Subdomain |
| help.example.com/some-directory | Directory within a subdomain. CXone Expert sites cannot be configured to start at the subdirectory level. |
Host multiple domains
You can connect multiple domains to resolve to your site using a main canonical domain. The canonical domain is the main domain to which your site will resolve. Any other domains pointed to your site will redirect to the canonical domain.
For example, if you configurewww.example.com (set as canonical) and help.example.com,then when users navigate to help.example.com they are redirected to www.example.com.
Configure your domain
For any domain changes to your Expert site:
- Contact CXone Expert Support to begin the configuration changes.
- You will need access to update your Domain Name System (DNS) settings for the domain and set the CNAME that will be provided by Support.
Do not use a forwarding option that is offered through domain hosts like GoDaddy. Forwarding options only mask the site as if the domain is resolving correctly, but will not allow your Expert site to properly resolve.
When does my custom domain become effective?
Depending on your DNS host settings, it can take up to 48 hours for DNS to fully propagate around the world and allow all users to visit your custom domain. For this reason, we recommend lowering your TTL value as low as your DNS provider will allow during the cutover. Often you may see your domain start resolving within an hour or two.