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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

December 2021 Releases

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Releases: 2021/12/02, 2021/12/09, 2021/12/16

December Updates

Release 2021-12-02

Issues

Table of Contents

Fixed an issue where links in the Table of Contents would not scroll to the correct heading.

Instant Translation

When using Instant Translation, the language attribute on the html element will update to the translated language.

Release 2021-12-09

Announcements

Breadcrumb navigation

The current pages will be included in the breadcrumbs next release (2021-12-16). If you have any questions, please contact your Customer Success Manager.

Release 2021-12-16

This release is complete. The Release was deployed to all Expert sites as of 11:21 AM (PST).

Enhancements

Breadcrumb navigation (announced 2021-12-09, released 2021-12-16)

The current pages will be included in the breadcrumbs. If you have any questions, please contact your Customer Success Manager.

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