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NICE CXone Expert
Expert Success Center

Authentication session timeout

Applies to:
All MindTouch Versions
Role required:
By default, Expert authentication sessions expire 6.5 days after a user has authenticated.

For example, if a user logs in to Expert on Monday morning at 9AM, then their session will timeout the following Sunday evening at 9PM.

If a Seated User reaches the timeout period while a page is in Edit mode, the user will be logged out but any changes are auto-saved locally (in the browsing session) so the user can log back in to continue without loosing any changes.

Modify the session timeout length

The session timeout for your Expert site can be modified by contacting Expert Support. If the timeout is extended too long or too short, there can be unintended consequences. The session timeout will apply to all of your users and cannot be modified for individual users.


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