Structuring your Content

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An intelligent site structure powers many of the capabilities that create an optimal user experience, CXone Expert's Guided Content Framework protects site structure by making it easier for content contributors to create new pages that align with the best structure.

Outcomes

By the end of this section, you will be able to:

Architect your knowledge base site for findability and usability
Define article types and understand site structure best practices
Add Guide tabs and order pages within Guides

CXone Expert Information Architecture
The way you choose to build your information architecture will determine how your end users will find what they are looking for through both navigation and search.
Pages: 10
Information Architecture
Expert information architecture provides an efficient navigation experience that mimics how our brain stores information.
Structure best practices
Learn what you can and cannot do when building out site structure
Site structure examples
The particular page organization will differ for every Expert site, but should follow proper site structure.
Structure your site for product versioning
Organize your site structure to accommodate product versions.
Structuring for various departments
Structure your content depending on use cases and departments in your organization.
Reorder Pages
Modify the order of the pages within the hierarchy.
Discoverability and Findability
Ensure users discover the content they need and find the content they are looking for.
Discoverability Experience via Navigation
Help users find the information they need to be successful with your products and services when they do not know what they are looking for.
Findability Experience via Search
Understand how to deliver search experiences that provide users with the answers they are looking for.
Structuring your Content
An intelligent site structure powers many of the capabilities that create an optimal user experience, CXone Expert's Guided Content Framework protects site structure by making it easier for content contributors to create new pages that align with the best structure.
Understanding Guide Tabs
Explore the different Guide Tab options
Pages: 10
Set Up and Guide Listing Displays
Featured Articles
Custom Classification Guide Tab
Use Custom Classifications to organize how you display pages contained within a Guide.
Add Multiple Classifications
Article Directory
Tag Directory
Topic Hierarchy
Path
Managing Guide Tabs
CXone Expert UI
All standard capabilities are accessed through the same web-based user interface (UI). Some UI elements appear on every page and some elements only appear on certain page types.