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NICE CXone Expert
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Structuring your Content

Structuring your Content
An intelligent site structure powers many of the capabilities that create an optimal user experience, CXone Expert's Guided Content Framework protects site structure by making it easier for content contributors to create new pages that align with the best structure.


By the end of this section, you will be able to:

  • Architect your knowledge base site for findability and usability
  • Define article types and understand site structure best practices
  • Add Guide tabs and order pages within Guides



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