Skip to main content
NICE CXone Expert
Expert Success Center

3.2 - MindTouch Paths

Applies to:
MindTouch (current)
Role required:
Author
Organize a group of pages into a custom order with MindTouch Paths.

► Video: Create a Path

► Video: Add a Path to a page

► Video: Add a Path to a Guide Tab

The MindTouch self-organizing content framework structures your articles in a logical hierarchical order so that finding and relating information is easier. 

  • But what happens when you have a user story that doesn't quite fit into a hierarchy structure? 
  • What do you do when you need to tell a story based on a persona or on very specific sequences of actions
  • Paths allow you to gather and order articles that live anywhere on your site to drive a focused, intended result WITHOUT having to duplicate content.

What better way to teach you how to create and use a Path, than through a Path:

Create an Expert Path
Follow this path step-by-step to create an Expert Path experience for your users.
Pages: 11

Video: Create a Path

Video: Add a Path to a page

Video: Add a Path to a Guide Tab

 

  • Was this article helpful?