Integrate your knowledge base across systems with APIs
The platform uses REST APIs to integrate various applications, IoT devices, and bots with server applications through secure tokens.
APIs allow your knowledge base to become a fully integrated part of your ecosystem, which reduces manual work and ensures your site contents are accurate, consistent, and accessible.
Examples of API use cases:
- Integrate knowledge into chatbots and virtual asisstants: Users asks your website chatbot a question, and the bot retrieves approved answers from your knowledge base.
- Track usage and analytics: Export report data from your site, then slice and dice the data in your preferred BI tools.
- Sync user data and permissions: Keep user roles, access levels, and department assignments up-to-date automatically.