Manage knowledge with the help of AI and LLMs

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NiCE Knowledge Management introduces a new set of enhancements focused on improvements to the ways teams create, find, and use knowledge. With built‑in AI and Large Language Models (LLMs), these capabilities support efficient workflows and consistent knowledge experiences.

Incorporate these capabilities into your knowledge strategy to scale your expertise more effectively, support growing demands, and make better use of the knowledge you already have.

GenSearch

GenSearch is our AI‑powered Retrieval Augmented Generation (RAG) experience, designed to transform how your organization finds and uses knowledge.

GenSearch turns your internal content into instant, accurate, conversational answers. Your users get exactly what they need, when they need it, all grounded in information from your trusted knowledge base to prevent inaccurate answers and hallucinations from public LLMs.

Learn how to prepare your team and content for GenSearch

AI Assistant in the Editor

The AI Assistant transforms the Editor into a powerful, intelligent authoring experience. It brings AI directly into the content creation workflow, and helps content contributors write faster, refine effortlessly, and elevate quality with confidence.

With intuitive ready‑to‑use shortcuts, authors can adjust tone and voice, generate or summarize content, and make meaningful edits in seconds. The result is a smoother, smarter workflow that saves time and empowers users to create polished, engaging content with ease.

Learn about the AI Assistant features