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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Just launched your site? Start here!

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Congratulations on your launch! This page is your post-launch hub, bringing together the most important resources to help you build momentum and drive measurable success.

Here you can find:

  • Training materials 
  • Guidance to help you define goals and baseline metrics
  • System status updates
  • Community and Customer Meetup information
  • Clear paths to connect with the Product Engagement & Strategy (PES) team through Incident or Service Requests cases

Our goal is simple: to ensure you feel confident, supported, and equipped to turn your launch into long-term value.

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