Build a Foundation for Success
Develop a solid foundation for clear, targeted, and effective action with your content.
Knowledge Management Strategies and Frameworks
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Explore a variety of principles, processes, and guidelines for KM.
People, Systems, Processes - A discovery framework
Best Practices for GenAI - Articles
Create knowledge content for GenAI
Implement a content workflow
Review Manager - How to Use
Apply KCS Principles to your content strategy
KCS capabilities powered by MindTouch
Integrate your CXone Expert content
Setting the Stage - North Star, Audience, Intent, and Content
What is success for your company and how can you focus your strategy?
Define Business Outcomes and KPIs
Identify Baseline Metrics
Determine Your Audience
Understand What Your Users Need
Prioritize Content that Serves Your Audience
Improve ROI with Analytics
How can Expert analytics optimize your content and show ROI?
Content analytics
Key Performance Indicators (KPIs)
Measure KPIs for Your Objectives
Optimize Your Site with Actionable Insights
Show Value via ROI