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NICE CXone Expert
Expert Success Center

Submit a case in the NICE Customer Community

In the event that you are having an incident/issue in your use with CXone Expert, you can submit a case in the NICE Customer Community.


  • Access into the NICE Customer Community. See here to get access if you need it.
  • You have already searched through our Success Center KB to find the answer to your issue.
  • You have crowdsourced the CXone Expert (Mindtouch) Community for answers.

Submit a case

1. Login to the Customer Community’s homepage


2. Select "Get Support"




3. Select "Manage Cases"


4. Select Create a Case button (*Note: If you don’t see an option to create a case, request permission from your CXone contact or user administrator) 


5.  To submit a case, select Open an Incident Case: 



6. Select your corresponding account for your case and topic 


7. Choose Your Product or Service (CXone Expert/Mindtouch) 


8. Type in Subject & Description and select the primary contact (*Note: Provide as many details as possible) 


9. Select Case Severity and Impact 


10. Select Contact Hours 

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11. Review Your information and Submit 


Upon submission, you will receive an email confirmation. If you have any further questions, please email your CXone Expert CSM. 

View a demo of the steps here: 



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