Who is CXone Expert for?
CXone Mpower Expert (CXE) is for people who have knowledge that they want to share as a single source of truth with internal and public consumers. Whether your users are coming from a search engine or your product home page, whether they need help from a chatbot or an agent, if they're on mobile or desktop devices, CXE gets them the information they need in the ways they prefer to minimize friction.
CXone Mpower Expert is for:
- Consumers (CX)
- Agents / Employees (AX / EX)
- Technical Customer Support
- Customer Success Managers
- Knowledge Managers / Content Managers
- Anyone using a CRM to manage customer information and interactions
- Organizations that focus on knowledge-centered service (KCS)