What is CXone Expert?

CXone Expert (CXE) is an AI-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service through the digital channels they turn to first. From search engines and websites to mobile applications and chatbots, Expert surfaces the right content when, where, and how the customer wants it to give them the best experience possible. CXone Expert lets you deliver the information, answers, and support your customers need wherever they are in their knowledge journey.