Touchpoints
Touchpoints are integrations that extend your content to embed within any web property or application.
Use Touchpoints to leverage knowledge for:
- Customer engagement: Provide additional product help when users are trying to educate themselves or solve a problem on their own (support site)
- Upsell opportunities: Suggest additional products or add-ons as customers are buying a product (e-commerce site)
- Technical validation: Make product information easily available to potential customers who are researching your product (marketing site)
- Sales execution: Offer last-minute product information to customers who are about to abandon their shopping carts (e-commerce site)
- Product adoption: Provide additional details on functionality to help customers become successful product adopters (support site or in-product)
- Agent enablement: Empower your support and sales teams with access to the most current and relevant solutions
- Getting Started with Touchpoints
- Getting started with Touchpoints: What they are and how to use them.
- Advanced Integration Programming with Touchpoints
- Touchpoints provide a JavaScript programming interface that allows Touchpoints to communicate with each other and the web application where they are embedded.
- Contextual Help Button Touchpoint
- Embed a contextual help button in any web property or application that connects to your Expert content.
- Contextual Help Touchpoint
- Embed contextual help links in any web property or application that connects to your Expert content.
- Customer Insights Touchpoint
- The Customer Insights Touchpoint is an embedded integration that allows your agents to gain insight into customer search and viewing behaviors on your site.
- Embedded Contextual Help Touchpoint
- Extend a MindTouch page into a third-party website or application for embedded access without a pop-up needed to view the content.
- Search-In-Place Touchpoint
- Embed a search function for your content in any web page or application and display the results in place.
- Search Touchpoint
- Embed a search function for your Expert content in any web page or application and open the results in your Expert site.
- Sign-In Touchpoint
- Allow users to authenticate from any of your web properties or applications in order to navigate permissioned content from your site.