Skip to main content
NICE CXone Expert
Expert Success Center

GenSearch onboarding

This article outlines the entire GenSearch / Expert AI onboarding process, from familiarizing yourself with GenSearch and evaluating your content, to monitoring your GenSearch performance.

There are 4 broad stages to GenSearch adoption:

0.  Pre-adoption
1.  Before adoption (Beginner)
2.  During adoption (Intermediate)
3.  After adoption (Advanced)

Pre-adoption

Goal: Use ExpertAI and familiarize yourself with its functionality, to understand how your customers will likely use it, what their expectations may be, and how well GS initially meets those expectations.

Before adoption (Beginner) Stage

Goal: Onboard content and create personas that serve customer needs.

 

  • Was this article helpful?