Custom Classifications and Search
Outcomes
By the end of this section, you will be able to:
- Create custom classifications and fill classification hierarchy gaps
- Understand Google indexing/site crawling
- Optimize content for search performance, and recommend pages for specific queries
- Custom Classifications
- Create custom classifications to organize and manage your content.
- Google search index
- A website index is all webpages that a search engine knows about. Indexing, or crawling, is how Google finds all known webpages.
- Intelligent Search
- CXone Mpower Expert search uses a proprietary algorithm to order search results.
- Navigation vs Search - A purposeful experience
- Search and navigation are vital components of a knowledge base, with navigation offering a structured pathway for exploration and discovery, while search enables quick, precise access to specific information, together enhancing the overall user experience based on individual needs.
- Optimize content for search
- Create content optimized for your users to improve search performance in CXone Mpower Expert and Google.
- Recommend Articles for Specific Search Queries
- Boost pages to be featured as the first search result based on specific search terms.
- Recursive option for classifications
- The recursive option is useful for filling in gaps in your classification hierarchy.