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NICE CXone Expert
Expert Success Center

Inactivity Timeout

Applies to:
All MindTouch Versions
Role required:
By default, your Expert site is configured to terminate a user login session after 2 days of inactivity.

An inactivity timeout is a security measure to ensure that users do not stay logged in after extended inactivity.

Activity logic

Any API request is considered activity, which includes page views, edits, adding an attachment, changing a content ID, creating a user, etc.  The only activity not registered with the inactivity timeout is logging out.

When a cookie is set within Expert, it is set to 7 days by default. When activity is detected, the session is extended but still capped at 7 days from when the cookie was originally set.


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