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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

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Inactivity Timeout

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By default, your NiCE KM site is configured to terminate a user login session after 2 days of inactivity.

An inactivity timeout is a security measure to ensure that users do not stay logged in after extended inactivity.

Activity logic

Any API request is considered activity, which includes page views, edits, adding an attachment, changing a content ID, creating a user, etc.  The only activity not registered with the inactivity timeout is logging out.

When a cookie is set within NiCE KM, it is set to 7 days by default. When activity is detected, the session is extended but still capped at 7 days from when the cookie was originally set.

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