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On October 21, we applied a security patch across all NiCE KM production environments to address a recently disclosed PHP vulnerability. The update was completed without service disruption, and our team continues to monitor the platform closely. No action is required on your part.

NiCE Knowledge Success Center

Accessibility

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Applies to:
CXone Mpower Expert (current)
Accessibility is a key consideration in our product releases.

The NiCE Knowledge Management platform is specifically designed to provide a high-performing and intuitive user experience for all public users in the most common commercial use cases. We are the only scalable knowledge solution that is designed with these principles in mind.

Accessibility focus

We accommodate basic principles of accessibility for all content viewer functions, such as keyboard navigation, link readers, image descriptions, etc.

Accessibility limitations

While we strongly consider accessibility for public viewers, we do not maintain as many accessibility considerations when designing features for authoring or admin functions for Pro Members in NiCE KM.

We also do not aspire to meet the most stringent accessibility ratings as currently defined by government requirements. Current government rating criteria would severely limit our customers' ability to brand and configure their NiCE KM user experience to harmonize with their brand identity and overall commercial objectives.

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