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NiCE CXone Mpower Expert
Expert Success Center

Release Notes

Release 2025-12-04

This release is complete. The Release was deployed to all Expert sites as of 9:04 PM (PST).

Fixes

Enhanced Editor

Previously, the Template dialog could be displayed using the shortcut Ctrl+alt+T even when Templates were disabled in the Editor Configuration settings. We have resolved this.

Editor

Before, adding a video in the Editor added a <p> tag after the video. We have fixed this for the Enhanced Editor so that additional characters are not added.

Previously, when a long link was added to a page, the link would break. This has been resolved; links of any length now behave as expected.

User permissions

Previously, Pro Members with the user role of None could access Link Manager and Page Classification Manager. We have fixed this so that these users cannot access these features.

Announcement

New features and documentation

For customers in the US, CA, and AU regions, all features from the 25.4 GA release are available.
For folks in the EU region, all features except for the Faithfulness & Relevancy download are currently available, and we are working to get that released to you soon.

 

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