There were no defects fixed this week
The Expert Smart Content Editor includes pre-formatted options under the Format and Style menus that operate as toggle functionality. To apply to content, highlight text and select an option under the Format or Style menu. To remove a pre-formatted option, highlight the text and re-select the applied style from the Format or Style menu.
Integration Help Request Attribution
Readdressed a previous issue where Help Requests from Integrations, such as Expert for Salesforce and Expert for Zendesk, were being attributed to the API instead of to the integration
Control Panel Landing Page
We have updated the name of the Control Panel landing page from "Dashboard" to "Product Info" to better describe the information provided on that page and avoid confusion with /Special:Dashboard page.
Expert enables Knowledge-Centered Service (KCS®), a knowledge management methodology designed around how knowledge captured as content becomes a key asset in organizations.
Remove List Formatting
Fixed an issue where removing formatting on a list would remove the list formatting from the selected text instead of just removing inline styling applied to that text
Same Origin for API Tokens and Touchpoints
We have updated the functionality of API Tokens and Touchpoints so they can be loaded on their Expert site of origin without having to add that Expert site to the "allowed hosts" list.
Numbered and bulleted lists are an effective way to display instructional content, and the Expert Smart Content Editor includes many options to format lists as needed. Read all about lists to see examples of how you can change the number or bullet style, nest different types of lists, and insert images without breaking a list.
There were no defect fixes this week
Expert reports help you optimize content for your users. To access out-of-box reports, navigate to Site Tools > Dashboard from the Expert toolbar.